Privacy Policy

Effective from 16th April 2025

At RePain, we are fully committed to protecting your personal data and upholding your privacy. As a provider of pain management support services in the United Kingdom, we ensure that all personal information we collect is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

 
Information We Collect
RePain collects only the personal data necessary to provide safe, effective services. This may include:

Your name, email address, and contact information
Relevant medical or health-related history (if voluntarily shared)
Notes from sessions or consultations
Booking and communication details
Information is collected through our website, during consultations, or as part of your therapeutic support — always with your explicit knowledge and consent.

 
How We Use Your Information
We use your personal information to:

Develop personalised support strategies tailored to your needs
Communicate with you about appointments or relevant updates
Maintain accurate client records in accordance with professional standards
Inform you (with your consent) about RePain news, services, or health-related campaigns
Your data is never used for marketing without your permission and will never be sold or shared with third parties for advertising.

 
Data Security and Retention
We take your privacy seriously and follow strict procedures to protect your data from unauthorised access, misuse, or loss. This includes secure digital storage, password protection, and restricted access to personal data.

We retain your information only as long as necessary to provide ongoing services or as required by law (e.g. for tax or regulatory purposes).

 
Your Rights
Under UK GDPR, you have the right to:

Request access to the personal data we hold about you
Ask for corrections to inaccurate or incomplete data
Request deletion of your data (in some circumstances)
Object to or restrict how we process your data
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated
 
Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact:

We are committed to handling your enquiry promptly and respectfully.